Terms of Service

Last updated: September 2026

Welcome to Matcha Forest.

These Terms of Service (“Terms”) govern your access to and use of www.matchaforest.ae (the “Site”) and any purchases made through the Site.

The Site is operated by:

AIGEN FOOD SUPPLEMENTS TRADING CO LLC
Trading as Matcha Forest
Dubai, United Arab Emirates
Trade License No.: 1123763

By accessing the Site, creating an account, placing an order, or using any of our services, you agree to these Terms. If you do not agree with these Terms, please do not use the Site.

1. Online Store Terms

By using this Site, you confirm that you are legally capable of entering into a binding agreement in your country of residence.

You may not use the Site, our products, or our services for any unlawful, fraudulent, or unauthorized purpose.

You must not attempt to interfere with the operation or security of the Site, transmit malicious code, gain unauthorized access to our systems, or use the Site in a way that violates applicable law.

We reserve the right to refuse service, restrict access, or cancel orders where we reasonably believe there has been misuse, fraud, unauthorized activity, or a violation of these Terms.

2. Products and Availability

We make reasonable efforts to ensure that product descriptions, images, ingredients, weights, sizes, and other information displayed on the Site are accurate.

However, slight variations in colour, packaging, appearance, or presentation may occur.

Product availability is subject to change without notice. We reserve the right to:

• limit the quantity of products available for purchase;

• discontinue products;

• restrict sales to certain customers, regions, or jurisdictions;

• modify product descriptions or packaging;

• refuse or cancel an order where necessary.

All products are offered subject to availability.

3. Prices

Prices displayed on the Site may be changed at any time without prior notice.

The price applicable to your order is the price displayed at the time the order is placed, subject to correction of obvious pricing or technical errors.

Shipping fees, taxes, duties, customs charges, or other applicable costs may be added depending on the destination and order details.

We reserve the right to correct pricing errors and, where necessary, cancel or amend an affected order. If payment has already been made for an order that we cancel, the relevant amount will be refunded.

4. Orders

When you place an order through the Site, you agree to provide accurate, complete, and current information, including your name, contact details, billing information, and delivery address.

Submission of an order does not necessarily mean that the order has been accepted.

We reserve the right to refuse, limit, or cancel an order, including where:

• a product is unavailable;

• payment cannot be authorized;

• the information provided is incomplete or inaccurate;

• we suspect fraud or unauthorized activity;

• an incorrect price or product description has been displayed;

• delivery to the selected destination is unavailable;

• an order appears to have been placed for unauthorized resale or commercial distribution.

If we cancel an order after payment has been received, we will arrange a refund of the applicable amount.

5. Payment

Payments are processed through third-party payment service providers.

By submitting payment information, you confirm that you are authorized to use the selected payment method and authorize the relevant payment provider to process the transaction.

We do not directly store full payment card details on our own systems.

Payment processing may also be subject to the terms and privacy policies of the relevant payment provider.

6. Shipping and Delivery

Shipping and delivery are governed by our Shipping & Delivery Policy.

Delivery times provided on the Site are estimates and may be affected by circumstances outside our reasonable control, including courier delays, customs procedures, public holidays, weather conditions, and incorrect delivery information.

International customers are responsible for any customs duties, taxes, import charges, or other fees imposed by the destination country unless expressly stated otherwise.

7. Returns and Refunds

Returns, exchanges, and refunds are subject to our applicable Returns & Refunds Policy.

Certain food, beverage, consumable, opened, used, or perishable products may not be eligible for return unless they are defective, damaged, incorrectly supplied, or otherwise eligible under applicable law.

Please review the relevant policy before placing an order.

8. Accuracy of Information

We make reasonable efforts to keep information on the Site accurate and up to date.

However, the Site may occasionally contain typographical errors, inaccuracies, omissions, outdated information, or technical errors relating to:

• product descriptions;

• ingredients;

• pricing;

• availability;

• promotions;

• shipping charges;

• delivery times;

• images or other content.

We reserve the right to correct such information at any time, including after an order has been submitted, where permitted by applicable law.

9. Intellectual Property

All content available on the Site, including but not limited to:

• text;

• product descriptions;

• photographs;

• illustrations;

• graphics;

• logos;

• trademarks;

• branding;

• packaging designs;

• videos;

• page layouts;

• website design;

is owned by or licensed to Matcha Forest or AIGEN FOOD SUPPLEMENTS TRADING CO LLC and is protected by applicable intellectual property laws.

You may access the Site for personal, non-commercial use only.

You may not reproduce, copy, distribute, modify, publish, sell, commercially exploit, or otherwise use our content without prior written permission.

10. User Content and Feedback

If you submit reviews, photographs, comments, feedback, suggestions, or other content to us, you confirm that:

• you have the right to provide that content;

• the content does not infringe the rights of another person;

• the content is not unlawful, misleading, defamatory, abusive, or malicious;

• the content does not contain malware or harmful code.

Where permitted by law, you grant us a non-exclusive right to use, reproduce, publish, adapt, and display content voluntarily submitted to us in connection with our business, website, products, and marketing.

We reserve the right to remove content that violates these Terms or applicable law.

11. Third-Party Services and Links

The Site may contain links to or integrations with third-party websites, platforms, payment providers, delivery providers, social networks, or other services.

We are not responsible for the content, availability, privacy practices, security, products, or services of third parties.

Your use of third-party services may be governed by separate terms and policies provided by those third parties.

12. Personal Information

Our collection and use of personal information is governed by our Privacy Policy.

By using the Site, you acknowledge that your personal information may be processed as described in that policy.

13. Prohibited Uses

You must not use the Site:

• for unlawful or fraudulent purposes;

• to violate applicable laws or regulations;

• to infringe intellectual property or privacy rights;

• to submit false or misleading information;

• to distribute viruses, malware, or harmful code;

• to collect personal information about others without authorization;

• to interfere with the security or functionality of the Site;

• to scrape, crawl, reproduce, or commercially exploit Site content without permission;

• to impersonate another person or entity;

• to engage in abusive, threatening, discriminatory, or harmful conduct.

We may suspend or terminate access to the Site where these restrictions are violated.

14. Disclaimer

We aim to provide a reliable and secure online shopping experience, but we do not guarantee that the Site will always be uninterrupted, error-free, or available.

To the maximum extent permitted by applicable law, the Site and its content are provided on an “as available” basis.

Nothing in these Terms excludes or limits any rights or remedies that cannot legally be excluded or limited under applicable consumer protection law.

15. Limitation of Liability

To the maximum extent permitted by applicable law, Matcha Forest and AIGEN FOOD SUPPLEMENTS TRADING CO LLC will not be liable for indirect, incidental, special, or consequential losses arising from your use of the Site or our services.

Our liability will not be excluded or limited where doing so would be prohibited by applicable law.

Nothing in these Terms limits any mandatory consumer rights available to you under UAE law or other applicable legislation.

16. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless AIGEN FOOD SUPPLEMENTS TRADING CO LLC, Matcha Forest, and their directors, employees, contractors, and service providers from claims or losses arising from:

• your unlawful use of the Site;

• your violation of these Terms;

• your infringement of the rights of another party.

17. Termination

We may suspend or terminate access to the Site or our services if you materially breach these Terms, engage in fraudulent or abusive activity, or use the Site unlawfully.

Provisions that by their nature should survive termination will remain effective after termination.

18. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be applied to the maximum extent permitted by law.

The remaining provisions will continue in full force and effect.

19. Changes to These Terms

We may update these Terms from time to time to reflect changes to our services, business operations, or legal requirements.

The latest version will always be published on this page.

Your continued use of the Site after changes are published constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

20. Governing Law

These Terms are governed by the applicable laws of the United Arab Emirates and, where relevant, the laws and regulations applicable in the Emirate of Dubai.

Any dispute arising in connection with these Terms will be subject to the jurisdiction of the competent courts of Dubai, United Arab Emirates, unless applicable consumer law provides otherwise.

21. Contact Information

Questions about these Terms of Service can be sent to:

AIGEN FOOD SUPPLEMENTS TRADING CO LLC
Trading as Matcha Forest
Dubai, United Arab Emirates

Email: info@matchaforest.ae
Phone / WhatsApp: +971 55 347 2269